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| Theft Extends Into Europe |
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| We approached this company trying to sell and install systems. We eventually succeeded and investigated four stores in every store we highlighted theft.
The major problem was that the members of staff had found a way around the till systems. What they were doing was serving goods to customers and producing a receipt. They then let on to customer that the till had problems and switched off. When the till restarted it opened the till drawer, because of this all of the till transaction was lost and wiped from the memory, this allowed them to remove the excess money. One female in one of the stores was doing this 3 times daily and was taking approx £200.
Another member of staff who was a manager was going onto the till half an hour at time and what he was doing was producing a lay away i.e. if a customer is at tills with goods and has forgotten money, goods will be put onto lay away until customer returns with the money, the transaction is then recalled and paid for, but the manager was recalling all lay always at the end of the night and voiding them all out and removing the excess money from the tills, when interviewed he admitted £54k. This member of staff informed us that he had been in court 3 months prior and received a suspended sentence because he had used neighbours credit cards, which were stolen.
We later carried out investigation work in their Spain stores, while there was a language barrier prohibiting us from interviewing the staff we identified that staff were under ringing the tills; one staff member was putting the till into training mode, which meant that transactions were not going to ledger which allowed them to remove excess at end of shift. The store owners interviewed the staff members who admitted £4,500.
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